Lifezone Training
Business Etiquette Registration Request

One-Day Intensive & Interactive Workshop

It is about making connections with people with the Correct Mannerisms in today’s Changing Global Competitive World

Business Etiquette


Business World of Today demands Professionalism

Key Benefits:

  • Make a Good Impression
  • Get people’s Attention, Respect and Support
  • Project your Personality and Influencing Style
  • Communicate at all Levels and with Different Personalities
  • Reinforce Corporate Image
  • Improve Client-Vendor Relationships
  • Right Atmosphere for face-to-face Communications

Programme Outline: One Day


  • Course Introduction
  • Self Assessment and Brief Introduction of Individual
  • Film clip to Establish the Importance of Etiquette & Grooming in our Life
  • Building Confidence and Giving your Best
  • Importance of First Impression & First Contact

Office Etiquette

  • Golden Rules - Dos and Don'ts
  • Dress Code
  • Breath & Personal Factors
  • Being On Time
  • Keep your Voice Down
  • While Speaking to Someone
  • While Listening to Someone

Greetings & Introductions

  • Power of Expression
  • BUSINESS Introductions
  • Increasing your Personal Power
  • Speaking at Right Speed
  • Paying & Receiving Compliments
  • Guide to Speech & Toasting

Dining Skills

  • Navigating a Meal
  • Conducting Business over a Meal
  • Meal Time Conversation
  • Mind Your Manners
  • Table Manners

Body Language Tips

  • Eye Contact
  • Facial Expressions
  • Movements, Gestures & all those Nervous Mannerisms
  • Posture - Sitting & Standing
  • Meetings

Group Discussion and Role-plays

  • Video recording & Play-back to understand reading of body language

Communicating Effectively

  • What is Communication
  • How to have Effective Communication
  • Making Small Talk
  • Telephone Etiquette
  • Handling Conference Calls
  • Emails
  • Handling Criticism

Grooming - Image Enhancing

  • Skin
  • Ears
  • Eyes
  • Nose
  • Nails
  • Hair Care
  • Body Odour & Perfumes
  • Clothing
  • Shoes

Review & Closedown

    Recap Quiz
    Audio visual clip
    Personal Action Plan

    Click here for any additional information.

    Lifezone Course Registration Request
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