The programme focuses on longer term career development and helps improve leadership development and the retention of key people through Coaching and Mentoring.

Today’s organizations feature fewer management layers and emphasise individual responsibility. Successful delegation and empowerment relies on effective coaching. This programme focuses on the methods by which mangers develop the performance of individuals in their team.

There is a strong relationship between coaching and mentoring and many of the skills required are common to both. The course involves considerable role play and other practical work to provide delegates with an accurate experience of the skills involved.

Who should attend?

Directors, managers and supervisors who are responsible for the performance of others; HR professionals seeking to develop these skills within an organization.

Objectives:

• Coaching to improve individual performance
• The relationship between coaching and other performance management techniques
• The key coaching styles (input and output)
• The Coaching process and skills
• The role of the Mentor and mentoring

Programme Outline:

Coaching Styles:

• Input and output coaching
• Coaching in the context of other performance development techniques
• Applications for coaching
• Measuring results

Coaching Process:

• A Coaching model
• Development empathy
• Questioning techniques
• Putting coaching into practice

Mentoring:

• Structuring a mentoring programme to give benefits to the company and individuals involved
• Who needs mentoring and who makes good mentor?
• Responsibilities, skills and overcoming problems
• Defining and developing the mentoring relationship

Practicality:

• Role Plays
• Case Study & Interaction
• Corporate Games

Personal Action Plan:

• Feedback & Review
• Closedown

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