Key Benefits:

• Project your Personality and Influencing style
• Handling Difficult situations
• Better Communications with your sub-ordinates for teambuilding
• Developing Confidence and Self- Control
• Communicating with Different personalities
• Creating Excellence and Better Team Culture

Programme Outline:

One Day Programme

Introduction

• Course Introduction
• Objectives and Delegates requirements for the course
• Establish existing skill levels – exercise

Creating Right mindset by shifting your Paradigms

• How do you really come across?
• Behaviour options - aggressive, passive, consultative
• Dealing with Habits and Nerves
• Developing Confidence and Self-control
• Understanding & Controlling Emotions

Becoming Proactive

• Breaking Habits
• Getting out of Comfort Zone
• Taking Action

Focus on Results

• Setting Goals
• Prioritising Tasks
• Creating Positive and Assertive Mindset
• Quadrant Method
• Vital and Trivial Task

Persuading and Wining People

• Creating the Right Atmosphere
• Overcoming concerns, fears and objections
• Getting others involved - encouraging participation and two-way communications

Understanding others and making others understand you

• Putting people at ease - establishing rapport
• Dealing constructively with negative or unresponsive people
• Understanding the other person's position

Synergise for Effective Team-working

• Effective Self-Management
• Dealing with Crisis and Contingencies

Sharpening your Skills to create a Professional Image

• Projecting Energy and Enthusiasm
• Developing Self-motivational Techniques
• Checking your own Performance Criteria

Feedback Time

• Thanks and closedown

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