Two-Day Intensive & Interactive Workshop

It is about making connections with people. Someone people can count on – someone they respect and like the Mannerisms. One who is Open, Assertive and Presentable.

How to build Rapport easily and become more polished in expressing your opinions in Business Environment with Professional Approach

Key Benefits:

• Make a good impression and Get people’s attention, respect and support
• Project your Personality and Influencing style
• Communicate at all levels and with Different personalities
• Create the appropriate atmosphere for constructive face-to-face communications
• Deliver your message with confidence and impact

Programme Outline:

Introduction

• Course Introduction
• Objectives and Delegates requirements for the course
• Establish existing skill levels exercise

Increasing your Personal Power

• Importance of first impression
• Self-awareness and perception
• Checking your strengths and weaknesses
• Power of expression
• Balancing Self-improvement with Self-acceptance
• Respect – Gaining and Giving
• Developing & Showing Passion
• Positive Self-talk

Creating Right Mindset and Controlling Emotions for Effective Communication

• Condition your mind to build confidence
• Control your Emotions for Interpersonal skills
• Listening to and Answering Questions
• Enhancing your Abilities with words
• Group Discussion and Role-plays

Mastering Behaviour Skills

Body Language:

• Interaction Style for Impact
• Eye Contact
• Your Posture and Stance
• Style and Projection
• Sitting Position
• Facial Expressions
• Different Types of Gestures
• Developing Listening Skills
• Voice and Tonality tips
• Voice Modulation for Making Impact
• Developing Use of Appropriate Language/words

Getting the Message Across with Impact

• Managing emotions within communication
• Overcoming concerns, fears and objections
• Voice, tone, rate of delivery and checking comprehension
• Dealing constructively with negative or unresponsive people
• Understanding the other person's position
• Projecting Energy and Enthusiasm
• Developing Self-motivational Techniques

How to create rapport, build trust and establish your credibility

• How to "break the ice" and get a good conversation going, even with a total stranger
• Dealing professionally and confidently with customers – face-to-face or on the phone
• Putting Emphasis on the Right Words
• Maintaining Speech Flow
• Speaking at Right Speed

Business Etiquette

• Dos and Don'ts
• Business Card Etiquette
• Shaking Hands
• Name Tags
• Phone Etiquette
• Meetings
• Guide to Speech & Toasting
• Mind Your Manners
• Table Manners
• Dress Code
• Breath & Hygiene Factors
• Handling Criticism
• Gratitude & Recognition
• Being On Time

Practical Group Sessions & Role Plays

• Feedback To Each Delegate After Presentation
• Personal Action Plan
• Thanks and closedown

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