Two-Day Intensive & Interactive Workshop

How to build Rapport easily and become more polished in expressing your opinions, thoughts, and ideas.

Interpersonal Skills is an Art. It is about making connections with people. It is about being a cooperative and trusted team worker – a good friend – someone people can count on – someone they respect and like. One who is Open, Assertive and Presentable.

Key Benefits:

• Make a good impression and Get people’s attention, respect and support
• How to Build Rapport easily
• Project your Personality and Influencing style
• Communicate at all levels and with Different personalities
• Adapt your style to different situations and  personalities
• Better Communications for teambuilding
• Create the appropriate atmosphere for constructive face-to-face communications
• Deliver your message with confidence and impact

Programme Outline:

One Day

Introduction

• Course Introduction
• Objectives and Delegates requirements for the course
• Establish existing skill levels exercise

Increasing your Personal Power

• Self-awareness and perception
• Checking your strengths and weaknesses
• Understanding who you are
• Taking responsibility
• Handling Criticism
• Positive Self-talk
• Raising Your Self Esteem

Building Communication Power

Listening Skills:

• How to listen in a way that relaxes people and makes it easy to open up to you
• The art of steering a conversation
• How to ask clarifying questions to get all the information you need
• Ways to identify and clear up mistaken assumptions
• Barriers to Good Listening
• Showing Empathy
• Asking Open questions
• Questioning Skills
• How to get information you need from other people
• Confirming your understanding

Mastering Your Image

• Creating Positive and Assertive Mindset
• Mannerisms and your appearance
• Guide to Effective Speaking
• Dealing with Habits and Nerves
• Developing Confidence and Self-control
• Making and Using Notes
• Handling the Unexpected
• Developing a Professional Approach

Build Rapport

• First impression
• Master the art of greetings - make a positive, lasting impression
• Value of small talk – how to use it
• How to ‘break the ice’ and fire up a conversation
• How to enter and exit an ongoing conversation easily and gracefully
• Body language that ‘draws people in’ – using it to create immediate rapport

Assertiveness

How to get your point across so that it is heard and respected

• How do you really come across?
• Behaviour options - aggressive, passive, consultative
• Assertive vs Aggressive
• Asking for what you want
• Developing Self-awareness
• Saying ‘No’

Day Two

Mastering Behaviour Skills

Body Language:

• Interaction Style for Impact
• Eye Contact
• Your Posture and Stance
• Style and Projection
• Sitting Position
• Facial Expressions
• Different Types of Gestures
• Developing Listening Skills
• Voice and Tonality tips
• Voice Modulation for Making Impact
• Developing Use of Appropriate Language/words

Getting the Message Across with Impact

• Managing emotions within communication
• Overcoming concerns, fears and objections
• Voice, tone, rate of delivery and checking comprehension
• Compelling start and dynamic ending - keeping moving and on track
• Working with Others Confidently
• Feedback - responding and encouraging accurate and fair feedback
• Dealing constructively with negative or unresponsive people
• Understanding the other person's position
• Putting it into practice - formulating an action plan
• Building Confidence and Trust
• Projecting Energy and Enthusiasm
• Developing Self-motivational Techniques
• Checking your own Performance Criteria

Practical Group Sessions & Role Plays

• Feedback To Each Delegate After Presentation
• Personal Action Plan
• Thanks and closedown

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