Assertive Behaviour helps you deal with stressful, emotional and difficult situations rationally and effectively. Furthermore, when you behave assertively, you feel positive, calm, comfortable and confident.

Objectives:

• Expressing yourself in clear, affirmative manner
• Helping others around you grow by giving direct, honest feedback
• Knowing about yourself and your career ambitions
• Being productive
• Getting your message across without stepping on others' toes

Programme Outline:

Introduction

• Course Introduction
• Objectives and Delegates requirements for the course
• Establish Existing skill levels – exercise

Understanding The Four Behavioural Models

• Aggression
• Submission
• Assertion
• Passive

Personal Analysis - To Increase Confidence

• Identifying personal barriers to success
• How conditioning and beliefs affect our behaviour in certain scenarios
• What do you say when you talk to yourself
• Using positive self-talk to prepare for key events

Increasing Self-Esteem, Self Belief & Self Image

• Why being "you" is essential
• Overcoming self-imposed barriers and limitations
• Understanding how your current beliefs may be affecting your current performance
• Conquering the confidence killers:
  • Fear
  • Anxiety
  • Anger
• Enhancing and building an energised self-belief

The Role Of Bodytalk

• Developing confident body language
• Verbal techniques
• Physical techniques
• Unconscious communication
• How to use body language to enhance your communication success

Dealing With Difficult People And Situations

• Understanding anger, emotions and feelings
• Why certain people and situations drain your energy and effectiveness
• Dealing with criticism in a confident and assertive way
• Dealing with intimidation effectively
• Giving and receiving direct, constructive feedback
• Getting your views, ideas objectives across in an assertive way - mastering the subtleties of influence
• Preparing for difficult situations - using the confidence "toolkit" to increase success
• Learning to say no
• Negotiating for a win, win solution
• Moving from the negative to the positive

Personal Action Plan

• Understanding Personal responsibilities
• Developing a Personal Action Plan to make a difference!
• Feedback Time & Closedown

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