For Managerial Effectiveness & Performance

It is the Manager’s task to invest all the resources wisely to obtain the best possible return and performance.

People are often promoted into management roles not because of their potential to be a good manager, but because they were successful in their previous role. Others have been managing for a while but have not been trained to manage properly.

Some managers are very poorly organised, they know the job and their heart is in the right place, but they just don't seem able to pull it all together.

Some are not good with people. They tend to upset others more than motivate them; their style is more autocratic than democratic, the result being poorly motivated team members and eventually frustrated would-be managers.

Key Elements:

• Ability to communicate at all levels
• Initiative and drive to achieve organisation objectives
• Acquire the skills of influence and assertiveness that give you the results you want and a positive work climate
• Ability to work in a team and develop relationships to achieve results
• Reduce the stress of difficult situations with people
• Focus on Customer facilitation
• Developing new ideas and show creativity
• Developing customer focus, dedication, initiative and drive
• Excellent presentation skills for Better Image
• Improve ability to build winning relationships with everyone at work
• Increase the level of cooperation and support you get from your employees, co-workers and managers
• Creative approach to developing solutions.
• Understand how personal and professional values, choices and behaviours affect their effectiveness in an organisation
• Helping New & Current Managers to project themselves at their very best in every situation
• Understanding personality types and their effectiveness in the organisation
• Work flow, allocation and the compilation and use of management information
• Communication channels using team briefing and a constant improvement system
• Building a management team who are more creative, and explore better and quicker methods of doing things, increasing quality, service standards and efficiency
• Motivating or developing people to improve their performance
• Getting the best performance out of people to achieving today's targets / standards /output levels
• Developing the skills necessary to drive through change management, gaining willing and enthusiastic co-operation

Training Modules:

Role of Manager

• Characteristics of Successful Managers
• Development curriculum, vision, mission, values and managerial competencies
• Participants may explore the subject of management in the context of current trends in the external and internal environment
• Building on the identification of trends and patterns in business and people
• SWOT analysis to assess the environmental factors influencing them as managers now and in the future

Concepts of Management

• Different Management Styles - Assessment
• Assessment of Management Styles
• Enhancing Management Qualities
• Changing Management Behaviour
• Managing Change
• Performance Management:
• Four Key Steps in Performance Management; focus on the importance of coaching and performance improvement; and practice conducting a performance appraisal meeting
• Creating Win-win situations
• Conflict-management and assess possible resolutions to difficult situations

Self-Management & Setting Self-values

• Managing Performance & Setting Goals/Targets
• Goal Setting for Success
• Setting clear, concise, realistic objectives that are aligned to departmental and company goals Forge productive, authentic personal and work interactions
• Present the image you want and get your message across
• Change Agent Style
• Mindset Tuning for Excellence
• Coaching & Training
• Empowerment
• Overcome criticism and rejections to improve relationships
• Optimize and build on your core strengths
• Create a favourable image that commands respect

Effective Communication Skills

• Communication Skills
• Non-verbal Communications
• Body Language Skills
• Impact Communications
• Improving your Posture and Style
• Developing Pleasing Personality
• Questioning Techniques
• Influencing Skills
• Active Listening
• Listening
• Assertiveness

Planning & Time Management

• Becoming Efficiency Driven
• Mastering Priorities: fresh approach to time management - make the clock work for you. Participants will learn techniques for organizing, planning and overcoming personal obstacles to manage their lives more effectively
• Setting group objectives, targets and priorities for Self and Group
• Identifying your group’s workload
• Scheduling the Group workload
• Determining levels of labour, equipment, tools and materials
• Planning for important/ urgent and key tasks
• Checking time-wastage and managing interruptions
• 50 ideas to save time

Staff Development & Motivation

• Team Building
• Handling Teams and People
• Creating Challenges and Competitiveness
• Delegating for Results
• Problem Solving & Decision Making
• Enhancing Creativity
• Recruiting & Retaining Staff
• Dealing with Conflict
• Develop Confidence for greater satisfaction in your relationships and career
• Winning Teams: on-the-job team interaction, identify styles, bridge communication gaps and provide the foundation for a successful team
• Meetings : practical steps for preparing for meetings and keeping them on track
• Dynamic Problem Solving: 5-Step model for group problem solving by working through a sample case problem-solving situation. Participants then apply the model by working through the steps to begin to resolve a current workplace issue
• Coaching Pyramid: training, goal-setting, maintaining effective communication, measuring performance, providing frequent feedback, delegation, motivation, and mentoring
• Dynamic Interviewing: identify the skills necessary to successfully perform a job, gather relevant behavioural information through interviewing and other selection methods, and analyze the information gathered to select the candidate who best meets the requirements of the position. Participants engage in interactive exercises and discussions to build interviewing skills, learn to conduct interviews and develop a customized approach to their next interview

Duration of Modules

This is a complete package for Management Development.

We can ‘CUSTOMISE’ the programme to suit your company’s needs.

Today’s Profits are needed to fund tomorrow’s growth – Bip Parmar

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