Two-Day Intensive & Interactive Workshop

Your Emotional Intelligence (also referred to as Emotional Quotient) is your ability to deal effectively with other people based on an understanding of their feelings, as well as your own emotions. People with well-developed EI are effective communicators with strong, healthy relationships. They are able to "read" people and situations accurately and respond appropriately. They feel comfortable in a variety of circumstances and have learned how to manage conflict, anger, fear and stress, making them good problem solvers.

Emotional Quotient Areas:

• Dependability
• Willingness to follow procedures
• Ability to handle rejection
• Craving for stability
• Desire to prove oneself – self-worth
• Ability to handle varied work timings and pressures of the job
• Ability to work in a team and the motivating factors
• Extent of ambition

Important Elements of Emotional Intelligence are:

• Self-awareness and Self-management
• Effective Communication Skills
• Empathy
• Ability to sense what others are feeling and respond appropriately
• Ability to control and use Emotions to get results

Key Benefits:

• Knowing your own emotions and how they effect performance and how you can improve them
• Fostering a culture of enthusiasm, commitment, initiative, innovation and determination to achieve corporate goals
• Using emotion to motivate yourself and others to achieve goals and business success
• Reducing stress levels and enabling individuals to manage their own feelings and emotions positively
• Building stronger and trusting relationships with your staff
• Encouraging openness and bringing out the best in others
• Managing conflict, anger and change positively

Programme Outline:

Introduction

• Introduction to Course and Delegates
• What is Emotional Intelligence?
• Emotional intelligence exercises

Understanding Emotions

• Knowing your own emotions and the affect they have on performance – self-awareness
• Understanding other people’s emotions – cultivating awareness of others’ feelings, emotions, concerns and needs

Applying Emotional Intelligence

• Applying emotional intelligence to internal and external relations
• Harnessing emotional intelligence for business success
• Personal action plans

Emotional Intelligence for Self Improvement

• Listening and responding with conviction and openness
• Encouraging and accepting new ideas, new approaches and new information
• Increasing energy for improved effectiveness
• Taking responsibility for personal performance
• Being intuitive in your decision making
• Turning negativity into positive power – profiting from optimism
• Controlling anger and disruptive emotions and impulses
• Managing and preventing stress
• Embracing change positively – having a flexible and adaptive approach to change
• Building collaborative relationships based on trust, commitment and credibility

Making Use of Emotional Intelligence with Others

• Using clear expression to inspire and drive your staff forward
• Using your interpersonal skills to draw out the best in others
• Demonstrating empathy in managing others
• Managing the moods and morale of your staff
• Being aware of the development needs of others

Practical Session with Interactive Exercises and Role-plays

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