Via Telephone & Video Conferencing Methods

2 Day Training Programme

Highly INTER-ACTIVE and PARTICIPATIVE

Programme Objectives:

• Master the elements of recruitment and selection procedure
• Develop interviewing and selection skills
• Understand and develop your own Body Language skills
• Learn different Questioning Techniques
• Develop to build Rapport quickly especially with International Applicants
• Understand the different Cultural Issues and Management Practices Abroad

Training methods:

Use of Audio and Videos, Mini-presentations, discussions, individual and group participations, Reviews plus games

Programme Outline:

Introduction

• Course introductions
• Objectives and delegates requirements for the course
• Establish existing skills levels – exercise

Communicating Style, Self-Awareness & Self-Evaluation

• Importance of Communications
• Barriers to Communications
• How do we like to communicate best?
• Techniques to improve communication and to build rapport
• Developing Confidence and Self-control
• Making and Using Notes

Verbal & Non-Verbal Communications

• Body language – techniques
• Posture and Movement
• Eye Communication
• Gestures and Facial Expressions
• Role of eyesight in communicating- exercise
• The power and use of body language
• Body language – practice
• Dress and Appearance
• Voice and Vocal Variety
• Language, Pauses and Non-verbs
• Using Humour
• Effective Listening & Listener Involvement

Interviewing Tips

• The 4 P's of Interviewing
• Interviewing Plan
• Conducting the interview
• Designing an Interview Guide
• Preparation of Personal Specification Sheet for Each Candidate
• Candidate’s Attributes Checklist:
  • Communication Skills Level
  • Interpersonal Skills
  • Organisation and Planning Skills
  • Self-management
  • Intellectual and Creative Skills
  • Technical Skills
• Checking good & first impressions
• Conducting the Interview - Recording Interview Responses
• Selling your company to potential new employees
• Second Interviews guidelines
• Interaction and Maintaining the Self-esteem
• Controlling the Pace of the Interview
• Active Listening - Observing
• Cultural Awareness & Etiquette

Telephone Interview Techniques

• Creating Interview Criteria
• Interview Structure Plan
• Developing ‘Right’ Interviewing skills
• Interviewing Tips for Interviewers
• Use of ‘Tricky Questions’
• Reading between the Lines
• Guide to Interview Closures

Questions for gaining Vital Information

• Understanding your style of questioning
• Developing Questioning Techniques & getting Information
• Knowledge based and probing questioning techniques
• Be Prepared: Common Interview Questions
• Reasons Why People should Join ‘Mphasis’
• Asking Planned Behavioural Questions
• Identifying the Critical Job Questions to Identify Behaviour
• Characteristics of Behavioural Questions
• Personality Probing Questions
• Work Habits and Personal Style Questions
• Quantifying Your Experience and Accomplishments
• Experience and Management Questions
• Career & Goals Questions
• Interviewing Mistakes to Avoid

Interviewees’ Nonverbal Communications Signals

• Dress
• Grooming
• Enthusiasm
• Eye contact
• Listening style
• Facial Expressions
• Use of Non-words
• Choice of Words & Language command

Putting the techniques into practice

• Video Recordings of Presentations for Feedback
• Assessment of Personality, Communicating & Presentation Style
• Individual Feedback

Personal Action Plan

• Course review
• Feedback Time
• Thanks and closedown

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