Becoming a High Performer in Competitive Market to Win

Two Days Intensive Workshop

In the present world of
MANAGEMENT REVOLUTION or REINVENTION –
culture, attitude, behaviour and style has to change to match in line
with the ‘High Performers’ to keep ahead in the Market place.

Learning Objectives:

• Helping New & Current Managers to project themselves at their very best in every situation
• Gaining more respect, Co-operation and developing more influencing skills
• Understanding personality types and their effectiveness in the organisation
• Work flow, allocation and the compilation and use of management information
• Communication channels using team briefing and a constant improvement system
• Building a management team who are more creative, and explore better and quicker methods of doing things, increasing quality, service standards and efficiency
• Motivating or developing people to improve their performance
• Getting the best performance out of people for achieving today’s targets/ Standards/ output levels
• Developing the skills necessary to drive through change management, gaining willing and enthusiastic co-operation

Topics:

• Projecting a Professional Image
• Becoming Professional in Management Style & Approach
• Building & Creating Effective Teamwork
• Evaluating & Enhancing Process Management
• Developing People Performance Management
• Creating Results Based Targets and Training
• Mastering Communications for Efficiency & Effectiveness
• Dealing with Difficult Situations and People
• Creating Approachability to help others to achieve
• Better Self - Management to get BEST OUT of YOU
• Better Management of Customer Relations
• Change Management – coping and thriving
• Better Goal setting and Strategy implementation
• Creating Competitive Advantages and the Edge
• Breaking the Glass Ceiling – Getting to the TOP
• Dealing with Human Factors and Personality Edge
• Developing Customer Relationships to achieve Results
• Focus on Customer Facilitation
• Updating to check with Competitor Progress
• Marketing as a tool for communications
• Building Brand – self and company
• Developing Approachability
• Identify and build on your fundamental strengths, virtues, and abilities

Programme Outline:

• Introductions
• Concepts of Management & Leadership
• Developing Management Style
• Self-Management
• Team-Building skills
• Essential Communication Skills
• Questioning Techniques
• Active Listening Skills
• Developing Assertiveness
• Staff Development & Motivation Skills
• Delegation Techniques
• Managing Time
• Developing Influencing Skills
• Managing Change
• Performance Management
• Personal Action Plan
• Closedown

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